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FREQUENTLY ASKED QUESTIONS
How
fast can I get my order?
Upon confirmation of your
order, puzzles and gifts are shipped within 3-4 working days and receiving hours
(Monday through Friday by 2 PM) of receipt. Please allow shipping
time to and from us. If you require more expedited shipping, please note this
in the comments section when checking out, and we will notify you of the
additional charges.
How do I send my pictures for puzzles?
Upon confirmation of your order, you will be
asked to reply by attaching your photo files. We recommend the following
guidelines: the image should be 200-300 dpi and in the .jpg or .gif format, no
larger than 3mb. Be sure to include the correct number of photos-many templates
require more than one photo.
Are
FACEITHONEY.COM
original graphics and phrases copyrighted?
Yes.
Your purchase price includes the right to use our products only for your
personal enjoyment. Reproduction of any products for the purpose of sale or
re-sale is considered copyright infringement and is specifically prohibited.
All watermarked samples on our site, will, of course, not be on your order.
What is lamination?
All puzzles are produced with lamination, which are treated with a thin gloss plastic that is heated on the top
surface of the photo. This protects the puzzle from fingerprints and abrasions,
increases the strength and rigidity of the puzzle pieces, and enhances the color
and contrast of the photos.
Do you accept credit cards?
Yes. We accept Visa, MasterCard, Discover,
and American Express on our secure online ordering site or use your Pay Pal
account.
Can I ship a puzzle to a different address?
Yes. When checking out, you will be given an
option to ship to an address that is different than your billing address.
Can you create a custom template if I don’t see one on your site?
Please go to the contact us
page to request pricing and
availability of any special order templates.
If I have other questions, where do I email?
Please click here to
contact us. We will do
our best to respond within 24-48 hours.
What is your refund policy?
We want you to be totally satisfied with every
purchase you make from
ScrapbookPuzzles.com &
FaceItHoney.com.
It is our aim to offer you value and quality. If the goods you have
received are faulty, simply return it within 7 days of delivery,
unused in its original packaging, together with the receipt. .
Some products are excluded from our refund policy.
These products include candy, cookie, and snack bouquets, and any personalized item or any product that has
to be designed for you.
All refunds will be given at the discretion of the
management.
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